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Keeps U In Stitches






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OUR POLICIES

 

 

 

We, at Keeps U In Stitches, believe in living by the Golden Rule.  Keeps U In Stitches provides the following information to its customers in order to facilitate fair business practices for both the customer and Keeps U In Stitches.  Our goal is to give every customer that personal touch, sewing for them as if they were our own family.   In order to provide quality products and services to all of our customers, the following policies, procedures, terms and conditions must be adhered to:

 

 

 

Order Cancellation:  If your order has not yet reached the creation stage, we can refund your purchase.  However, due to the personal nature of our items, once the order begins the creation process, there are no refunds on purchases that are custom handmade, nor can the order be altered. 

 

 

 

Turn-around time:  Keeps U In Stitches hand makes each item one stitch at a time, asking for two weeks to ship your custom clothing item and 2-3 weeks to ship your custom costume from the date we receive your measurements, however, we often ship much sooner.  Turn-around time often depends on the number of orders we have in house at the time your order is placed.  Our Turn-around time may vary during peak seasons. This would include Holidays such as Halloween, Thanksgiving, Christmas, and Easter.   At this time it may take up to 2-3 weeks for delivery, therefore, we encourage you to order early during these seasons (especially Halloween, which is our busiest season).

 

 

 

Form of Payment: Keeps U In Stitches gladly accepts all Major credit cards and debit cards, ie, Visa, Master Card, Discover Card and American Express, through PayPal.  You do not have to have a PayPal account to use these cards; you may pay through PayPal as a guest.  At this time, we are  no longer accepting  Money Orders or Personal Checks.

 

 

 

Sales Tax: Keeps U In Stitches will automatically charge the applicable 8.25% New York sales Tax for customers with a billing address in the state of New York.  For orders shipped to other U.S. states, you are solely responsible for sales tax or other taxes. 

 

 

 

Shipping:  We offer shipping through USPS Priority Mail with FREE shipping insurance coverage on each order within the United States, ONLY.  If you require special shipping, it is available at an additional charge.   Shipping via UPS and FedEx is also available upon special request, within the US.  For International shipping, we can only use USPS.  International customers are responsible for all customs fees, if any apply.

 

 

 

Our Return Policy:  Keeps U In Stitches wants you to be happy with the items you purchase, therefore we take our time and put all of our efforts into the process of carefully creating your custom item. We cannot, however, be responsible for sizing errors on the part of our customers, so we suggest to always measure twice. Therefore, we are unable to accept returns or exchanges on any type of custom order, at this time, unless it is due to an error on our part.  However, should you encounter a problem with your order, we would be happy to help you try and resolve the situation in any way that we possibly could.  Gift Certificates are non-returnable, non-refundable.

 

 

 


Errors and Omissions:  Prices and product availability are subject to change without notice. While Keeps U In Stitches strives for accuracy, typographical and/or photographic errors can occur.

While we reserve the right to revoke any stated offer, we are not obligated to sell items at mis-marked prices.  

 

 

 


Please click on the  or email kim@keepsuinstitches.com with any concerns not addressed in this store policy. We believe that good communication limits problems before they happen.  

 

We appreciate your business…Thanx “sew” much!

















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